ITSM/ITOM Solutions for UK Businesses
IT Service Management and IT Operations Management
for UK Organisations
When something breaks, your users want to know who is fixing it and how long it will take. We set up the service management and monitoring that give you those answers, and we keep them working after go-live.
Your Service Journey.
Our Expertise.
Every IT team asks the same questions every day. Who raised this request? Who is working on it? What changed on that server last week? Which application will stop working if this fails?
ITSM and ITOM exist to answer those questions. ITSM, or IT service management, covers how your team handles requests, incidents and changes, from the moment someone raises a ticket to the moment it is closed. ITOM, or IT operations management, covers how you monitor your servers, applications and cloud services, so you can see their health at any time.
Orbit sets up both around the way your team works today. We configure the tools, connect them, train your people and, if you want, continue to run them for you. Service desk, change control, monitoring and automation, run by people who have done it before.
Competencies & Awards
Recognised by our technology partners for our work in IT service management and operations.
Business Challenges We Help Solve
ITSM / ITOM Services
Service desk, change control, monitoring and automation, brought together on one platform and run around the way your team works.
Unified Service Experience
One portal where users raise requests, find answers and track their tickets.
Intelligent Incident & Problem Resolution
Log and resolve incidents faster, and find the root cause so the same issue does not keep coming back.
Change, Asset & Configuration Control
Control changes with proper approvals and keep an accurate record of your assets and configurations.
Proactive Operations & Observability
Monitor your infrastructure, applications and cloud, and get alerted before users are affected.
Automation & Governance
Automate routine work, keep reporting and audit trails in place, and review service performance regularly.
Your Path to
ITSM/ITOM Excellence
Five steps to bring your service desk and IT operations onto one platform, and keep them running well.
Assess
We review your service desk, ticket data, asset records and monitoring tools to find repeat incidents and gaps.
Design
WWe define incident, request and change workflows, the service catalogue, asset structure and alert rules.
Deploy
We configure the platform, connect your monitoring and discovery tools, automate routine tasks.
Monitor
We watch service health, reduce alert noise and handle incidents against agreed response times.
Improve:
We review incident, change and service reports with you, fix the causes of repeat issues and refine automation.
Trusted By
Industry Leaders
Orbit is an authorised partner of leading technology vendors.
Get Started
Ready to Improve Your IT Service and Operations?
Tell us what is slowing your team down. Our specialist will read your details and get back to you shortly with the right solution.
PHONE
+91 7553523204
arjun@orbittechsol.net
Case Study
We work closely with our clients to understand their challenges, align with their objectives, and deliver technology solutions that drive meaningful business impact.
Advancing IT support with HP
HP Premium Support Services cut customer downtime by up to 50% with a more proactive support model.
DLMS smart meter management
One DLMS-based platform for unified meter control, standardising communication and delivering reliable data.
Digital-ready data centre
All critical workloads migrated to a new data centre in six months, without disrupting operations.
Transforming hospital operations
Automated medical records and billing, lifting process efficiency by up to 95%.
Frequently Asked Questions
What is the difference between ITSM and ITOM?
ITSM covers how your IT team receives, tracks and resolves requests, incidents and changes. ITOM covers how you monitor and manage the servers, applications and cloud services behind them.
Do we need both ITSM and ITOM?
Not necessarily on day one. Many clients start with a service desk or with monitoring, and we add the other once the first is working.
Can you work with the tools we already use?
Yes. We review your current tools and processes first, and we only recommend a change where it will clearly save time or reduce risk.
Can the service portal be used by teams outside IT?
Yes. HR, facilities, finance and other teams can use the same portal, catalogue and workflows for their own requests.
How long does an implementation take?
It depends on how many teams, services and systems are involved. After our initial review, we give you a clear timeline with milestones.
Do you support us after go-live?
Yes. We can monitor service health, handle incidents and review performance with you on an ongoing basis. We agree support hours and response times with you in advance.